About Us & Contact Us

Our Story

Our founder, Robert, was a merchant at a national multi-channel outdoor retailer that specialized in offering value oriented product at reduced prices.  After 20 years of service, his experience told him that he could do it better. Waders.com was created to offer a full range of industry leading brands and products.  In addition, waders.com offers a selection of discounted, close-out and clearance product, at vastly reduced prices, from those same brands that you know and trust.  All of this is backed with our best in class web based customer service platform.  Our mission is to deliver value without sacrificing service.  We strive to offer the the best service to you... period.

Why purchase from waders.com?

We Power Convenience, Service and Value:

waders.com is at your fingertips 24/7.  

We believe that we have the best retail web based customer service platform on the internet.  We also provide a 55 day exchange/return policy

We strive to offer you the best possible value for your money, offering select Close-out and Clearance items at reduced prices giving you exceptional value for your money

At Waders.com we emphasize the value of Family.  As such, our corporate offices are closed on the weekends and all major Holidays. Our office hours are M-F: 9:00 am-5:00pm Central time.  Waders.com aims to make your contact with us as efficient and as smooth as possible.  As such, we ask that you use the below "Contact Us" form whenever possible.  

Corporate Office:

Waders.com
A RBISG Company
19593 Cambridge Ct
Farmington, MN 55024

 

Exchanges and Returns Processing:

RBI Shoes and Gear
C/O Waders.com
5055 Enterprise Blvd.
Toledo, OH 43612

 

Email Address : CustomerService@waders.com 

Please note that email is the fastest and most efficient way to contact us.  We will respond to all emails in the order that they are received.  Most emails are responded to promptly; within 24 hours at the latest.  Please keep in mind the business hours listed above.  Thank you for your business and patience.

Please keep in mind that waders.com is an independent, approved brand retailer.  Have a question or need some help that can't be addressed by email?  We are available to answer your question(s) M-F 10:00 am-2:00 pm CST. If you get our voicemail, please leave a message and we will call you back within 2 hours.  If you did not purchase your product from waders.com, please contact the retailer where you originally purchased your item. 

 

We don’t deliver to PO Boxes