At waders.com our goal is simple: Value with Everyday Low Prices, Easy Exchanges & Returns and Outstanding Service
55 Day Hassle Free Policy
It's very easy...You may return or exchange your items within 55 days of ship date. No RMA or prior authorization required.
EXCHANGE SHIPPING IS FREE
- Returns for exchanges are free if you are exchanging your item for a different size, color or item
- You must use the waders.com UPS prepaid shipping label to exchange your item
RETURN FOR REFUND SHIPPING
- You must use the waders.com UPS prepaid shipping label to return your item
- We will deduct the following based on the item returned:
- $10.00 for all clothing items unless the item is under $30.00, then $5.00 will be deducted
- $15.00 for all waders and boots unless the item is under $30.00, then $5.00 will be deducted
- Please note that your original shipping charges are not refundable (this includes ground, next day, 2nd day and expedited shipping charges)
UPS Label Link for Free Exchanges and Discounted Return for Refund Shipping: UPS Shipping Label
THE FINE PRINT
- All returns/exchanges must be in New, Unused, "LIKE NEW" condition
- Any product that shows wear, and can't be re-sold as new, will be accepted
- Product must have all original tags that were sent with the product
- If the return/exchange is due to our error our the item is defective, waders.com will email you a UPS prepaid shipping label
- All clearance or discontinued items may not be able to be exchanged for same item due to the discontinued nature of the item. If you are unable to find a suitable replacement, we will credit your account for the amount of your initial purchase
- Pro Tip: Don't want to send your item back and wait for the exchange to be shipped? Expedite the process by placing a new order then returning your product for a refund
- Please allow 3-5 business days after exchange/return is received by waders.com to process your item for an exchange or refund
HOW TO PREPARE YOUR EXCHANGE/RETURN
- We recommend that you use the original shipping box or bag, including all the original packing materials
- Put item back into original shipping box or bag
- Do not add additional markings, labels or excess tape
- Please include all original tags with shipment
- Damaged branded boxes or product returned without tags will not be accepted
- Product that shows wear will not be accepted
AFTER YOUR EXCHANGE/RETURN IS RECEIVED
- Once your shipment is received, it is inspected by our QA team. If there are any questions regarding the exchange/return, one of our representatives will contact you. Once the inspection is completed, your exchange/return will be processed.
- If you are exchanging an item, we will send your exchange request to the fulfillment center for picking and processing. This typically takes 3-5 business days. An email with a new order number will be emailed to you for confirmation and tracking purposes.
- If you are returning for credit, the same process is followed and a request for a credit to your original payment method will be submitted. As a reminder, due to security and privacy reasons, we do not keep Paypal and/or credit card information of any kind in our database. An email confirmation will be sent to you once the return process has been initiated and sent to Paypal or your credit card provider. Please allow 5-7 business days as our credit card partners process your credit request. If you do not see the credit applied to you account within this time frame, please reach back out to us and we will contact our credit card partners to resolve the issue.
DEFECTIVE ITEMS, EXCHANGES AND RETURNS OUTSIDE THE 55 DAY WINDOW
- Most manufacturers have a standard one year warranty against manufacturer's defects. If you feel your product is defective and within this time frame, please reach out to us at firstname.lastname@example.org
- Waders.com will take back your product outside of the 55 day window, no questions asked, if your product is Unworn, in New Condition, has the tags and the branded box or bag is in New condition. Customer must pay return shipping.
- We want you to be satisfied with your waders.com purchase and we will work with you via email or phone to find a solution
HOLIDAY GIFT RETURNS:
- Waders.com will take back your product outside of the 55 day window, no questions asked, if your product is Unworn, in New Condition, has the tags still attached and the branded box is in New condition. Customer must pay return shipping.